Return Policy

At Succulentsbox, we highly value your satisfaction and are dedicated to ensuring a seamless experience through our comprehensive return policy. You have a generous 30-day window from the date of purchase to return an item. Follow the straightforward steps outlined below for a hassle-free return process.

Return Procedure:
To initiate a return, please contact our customer service team at support@succulentsbox.net to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely pack the item in its original packaging, include the provided return form, and ship it to 3900 OLD ANSON RD ABILENE, TX 79601, USA. Rest assured, we cover the cost of return shipping. Upon receipt and inspection of your return, we will take the necessary actions. Please allow up to 30 days from the date we receive your item for the process to be completed. You will receive an email notification once your return is finalized.

Exceptions:
For defective or damaged products, please reach out to us using the contact information provided below for a refund or exchange.

Refund Process:
Following the evaluation of the returned item, we will manage your return or exchange accordingly. Allow a minimum of 30 days from the receipt of your item for this process. We will keep you informed via email once the return is handled. For more information, kindly refer to our refund policy.

Queries:
If you have any questions regarding our return policy, do not hesitate to contact us at support@succulentsbox.net.

Additional Information:
Ensure that the item is unused and in its original condition, with all tags intact. In case of damaged or defective items, contact our customer service at support@succulentsbox.net with your order number and relevant photos. If you encounter any difficulties or have inquiries about the return process, feel free to reach out to our customer service team at support@succulentsbox.net.
Thank you for choosing Succulentsbox. Your satisfaction is paramount to us, and we appreciate your patience and cooperation throughout the return process.